Shipping
Within the UK, we ship with DHL on a standard service of 1-2 days in transit (not Saturday or Sunday delivery). Goods normally ship within 1-2 days of order.
We charge £5.00 for delivery on orders less than £60.
It is possible to get a next day delivery if ordered by 11.00 am on the day of despatch, at the cost of £10 per order.
Europe
For European countries we use DPD, your order should arrive within one week. All of our shipments abroad can be tracked using the consignment number that we will send.
| Delivery Method: | Order Value: | Delivery Cost: | Estimated Delivery Timescale |
| (Dispatch & Transit): | |||
| Austria | Any | £15.00 | 5 to 7 Working Days |
| Belgium | Any | £12.00 | 5 to 7 Working Days |
| Bulgaria | Any | £22.00 | 5 to 7 Working Days |
| Croatia | Any | £21.00 | 5 to 7 Working Days |
| Czech Republic | Any | £13.00 | 5 to 7 Working Days |
| Denmark | Any | £15.00 | 5 to 7 Working Days |
| Estonia | Any | £18.00 | 6 to 7 Working Days |
| Finland | Any | £22.00 | 5 to 7 Working Days |
| France | Any | £14.00 | 5 to 7 Working Days |
| Germany | Any | £12.00 | 5 to 7 Working Days |
| Greece | Any | £26.00 | 5 to 7 Working Days |
| Hungary | Any | £14.00 | 5 to 7 Working Days |
| Iceland | Any | £30.00 | 6 to 7 Working Days |
| Italy | Any | £17.00 | 5 to 7 Working Days |
| Latvia | Any | £18.00 | 5 to 7 Working Days |
| Luxembourg | Any | £12.00 | 5 to 7 Working Days |
| Netherlands | Any | £12.00 | 5 to 7 Working Days |
| Poland | Any | £15.00 | 5 to 7 Working Days |
| Portugal | Any | £18.00 | 5 to 7 Working Days |
| Republic of Ireland | Any | £8.00 | 5 to 7 Working Days |
| Romania | Any | £22.00 | 5 to 7 Working Days |
| Slovakia | Any | £16.00 | 5 to 7 Working Days |
| Slovenia | Any | £16.00 | 5 to 7 Working Days |
| Spain | Any | £16.00 | 5 to 7 Working Days |
| Sweden | Any | £17.00 | 5 to 7 Working Days |
| Switzerland | Any | £16.00 | 5 to 7 Working Days |
USA
Please visit our US website, where items will be dispatched direct from our warehouse in Montana via UPS or USPS.
Duties and Taxes
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, these may be due at the time of delivery. These are not calculated during checkout and are not collected by Urban Bar (If you are sending a gift, the recipient may be responsible for these amounts).
Multiple Addresses
If you wish to send products to more than one address, please place a separate order for each address. A separate charge will apply to each delivery address.
Returns
We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.
Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.
In the unlikely event of you receiving damaged goods from us then please email us at admin@urbanbar.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.
We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:
Urban Bar
The Glass House,
Highfields Business Park,
Cambridgeshire,
SG8 5JT,
UK
These terms do not affect your statutory rights.