Terms & Conditions

Our Service

We take pride in offering exceptional service to match our products and we make every effort to ship your order promptly. Please expect your order within 3-5 working days (UK) for in stock items and 7-14 days rest of world. Our products are all held at our warehouse and are dispatched from there.

We believe that we have aligned ourselves with excellent delivery partners, yet there may be times when, despite their best efforts, the parcel may be delayed in the delivery process. At all times, we will endeavour to keep you informed and work with our delivery partners to ensure timely delivery of your parcel.

Availability

Sometimes a product is even more popular than we expected and because most of our items are made exclusively for us and are not ‘off the shelf’, there may be occasional delays. If so, we will give you our best estimate of delivery times and endeavour to keep you informed.

Bladed Items

It is against the law to sell knives with blades over 3 inches to persons under 18. By agreeing to these terms on checkout you agree that you are 18 years of age or older at the time of purchase.

Laser Engraving

Please note that laser engraving is permanent and once done cannot be amended or altered, we will not therefore be able to accept returns of items to change a name or logo from what you had requested.  Your rights to return faulty or incorrectly laser engraved items are unaffected.

Prices

Prices are always inclusive of UK VAT at 20%.

Foreign Payment

If your credit card is not denominated in UK Pounds sterling, the credit card company will convert it at the exchange rate prevailing when the charge is made.

Guarantee

If any product does not meet your expectations, please return it to us, unused and in original packaging within 14 days and we will either refund your money or replace the item. This is in addition to your statutory rights.

Returns

We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.

Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.

In the unlikely event of you receiving damaged goods from us then please email us at admin@urbanbar.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.

We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:

Urban Bar
Highfields Business Park
Kneesworth
Hertfordshire
SG8 5JT
UK

These terms do not affect your statutory rights.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the General Data Protection Regulation (GDPR). We collect the minimum to process your order efficiently and give you the best possible service.

The information we hold will be accurate and up to date. You can check the information held by emailing us. If you find any inaccuracy we will delete or correct it promptly. We will never collect sensitive information about you without your explicit consent.

The personal information that we hold will be held securely in accordance with our internal security policy and the law outlined in the GDPR.

Should you have any questions or comments about privacy, please contact us at admin@urbanbar.com, or find out about your rights at the Information Commissioner’s Office (ICO)

Your Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete a transaction, namely arranging for a courier company to deliver goods that you have ordered.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This includes using a “cookie” which would be stored on your browser. You can modify your web browser to prevent this happening.

To change your cookie settings, please refer to your browser’s support information.

The information collected in this way can be used to identify your browsing session unless you modify your browser settings, we can not collect any personal information such as your name and contact details from these cookies. We use cookies to help retain your shopping basket information, and to track the pages you have visited on our website via Google – this helps us understand which of our web pages are popular, and how you, our customers, use our website.

For more information on how Google treats your data, please refer to their privacy policies on the Google Business and Data information page.

Newsletters

From time to time, we would like to inform you of special offers or new products. To receive these newsletters you must opt in, we will not send you any emails without your consent.
To opt in to our newsletters you must either tick the relevant box during checkout, or use our Newsletter sign up form.

If you subscribed to our newsletters before 18th May 2018 and wish to unsubscribe, you may do so by entering your email address in to this form:

If you subscribed to our newsletters after 18th May 2018 and wish to unsubscribe, you may do so by entering your email address in to this form:

Intellectual Property

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website/marketing material are and will remain the property of Urban Bar/Sandbar AP Ltd . Any infringement of these rights will be pursued vigorously