We take pride in offering exceptional service to match our products and we make every effort to ship your order promptly. Please expect your order within 3-5 working days (UK) for in stock items and 7-14 days rest of world. Our products are all held at our warehouse and are dispatched from there.
We believe that we have aligned ourselves with excellent delivery partners, yet there may be times when, despite their best efforts, the parcel may be delayed in the delivery process. At all times, we will endeavour to keep you informed and work with our delivery partners to ensure timely delivery of you parcel.
Sometimes a product is even more popular than we expected and because most of our items are made exclusively for us and are not ‘off the shelf’, there may be occasional delays. If so, we will give you our best estimate of delivery times and endeavour to keep you informed.
Please note that laser engraving is permanent and once done cannot be amended or altered, we will not therefore be able to accept returns of items to change a name or logo from what you had requested. Your rights to return faulty or incorrectly laser engraved items are unaffected.
Prices are always inclusive of UK VAT at 20%.
If your credit card is not denominated in UK Pounds sterling, the credit card company will convert it at the exchange rate prevailing when the charge is made.
If any product does not meet your expectations, please return it to us, unused and in original packaging within 14 days and we will either refund your money or replace the item. This is in addition to your statutory rights.
We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.
Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.
In the unlikely event of you receiving damaged goods from us then please email us at email@example.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.
We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:
Highfields Business Park
These terms do not affect your statutory rights.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect the minimum to process your order efficiently and give you the best possible service.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings. The information we hold will be accurate and up to date. You can check the information held by emailing us. If you find any inaccuracy we will delete or correct it promptly. We will never collect sensitive information about you without your explicit consent.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
From time to time, we would like to inform you of special offers or new products. We may also make your name and address available to carefully selected organisations whose products may be of interest to you. If you do not wish to receive such contacts, please check the relevant box at the checkout before submitting your order or email us at firstname.lastname@example.org
Should you have any questions or comments about privacy, please email us at email@example.com
For our site security details please see our Terms and Conditions.
“All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website/marketing material are and will remain the property of Urban Bar/Sandbar AP Ltd . Any infringement of these rights will be pursued vigorously”