Shipping Information

Packaging

All of our items are packed in mail suitable cartons. Please see our returns section in the Terms and Conditions in respect of the unlikely event of any breakages.

Shipping

Within the UK we ship with DHL on a standard delivery service which is 1-3 days from despatch (no deliveries on Saturday or Sunday), we charge £4.99 per shipment and offer free carriage on all orders over £65. We also offer a next working day delivery service if your order is placed Mon – Fri before Noon for £11.99 per shipment.

Goods are normally despatched from our warehouse within 3 – 4 working days of our receiving your order.

Deliveries Abroad

Europe

For European countries we use DHL expedited service, your order should arrive within one week. All of our shipments abroad can be tracked using the consignment number that we can send on request.
For European delivery, charges are based on the weight of your shipment and will be calculated at checkout.

USA

For USA – please visit our new website, www.urbanbar.us where items will be despatched direct from the USA

Australia

For Australia – please visit our website, www.urbanbar-au.com where items will be despatched direct from Australia.

Hong Kong and China

For Hong Kong / China (Trade Sales Only) – minimum Order amount of £250 will apply.  Please complete the form in Trade & Barman sales to obtain delivery quote, we cannot ship from the website to these countries.

Duties and Taxes

Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Urban Bar (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.

Multiple Addresses

If you wish to send products to more than one address, please place a separate order for each address. A separate charge will apply to each delivery address.

For returns information please see our terms and conditions.