 |  | Our Service
We take pride in offering exceptional service to match our products and we make every effort to ship your order promptly. Please expect your order within 5-7 working days (UK) for in stock items and 7-14 days rest of world. Our products are all held at our central warehouse and are dispatched from there. Your order will, wherever possible, be sent to you in one delivery.
We believe that we have aligned ourselves with excellent delivery partners, yet there may be times when, despite their best efforts, the parcel may be delayed in the delivery process. At all times, we will endeavour to keep you informed and work with our delivery partners to ensure timely delivery of you parcel.
Availability
We aim to hold all items were listed in stock at all times. However, sometimes a product is even more popular than we expected, and because most of our items are all made exclusively for us and are not 'off the shelf', there may be occasional delays. If so, we will give you our best estimate of delivery times and endeavour to keep you informed.
Prices
Prices are always inclusive of UK VAT at 17.5%.
Foreign Payment
If your credit card is not denominated in UK Pounds sterling, the credit card company will convert it at the exchange rate prevailing when the charge is made.
Guarantee
If any product does not meet your expectations, please return it to us, unused and in original packaging within 14 days and we will either refund your money or replace the item, charging only for the postage to you. This is in addition to your statutory rights.
Returns
We are confident that you will be pleased with any of the items on our site and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.
Please make sure any items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the return and sending of the items.
In the unlikely event of you receiving damaged goods from us then please email us at admin@urbanbar.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.
We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:
Urban Bar
Unit 11
Highfields Business Park
Kneesworth
Hertfordshire
SG8 5JT
UK
These terms do not affect your statutory rights.
Intellectual Property
"All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website/marketing material are and will remain the property of Urban Bar Ltd. Any infringement of these rights will be pursued vigorously"
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